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How We Do It Better

Sullivan delivers employee benefit plans with something rarely found in our business – passion.  For us, it is personal.  You will never get lost in the insurance maze with us.  Once we identify the plans that best meet all of your needs, we take great care to explain them in detail.  If issues arise later in the year, we use our expertise, training and technology to quickly and effectively respond.  We are always there to go to bat for you, advocating for the best outcomes possible.

Here is how we are able to accomplish so much for our clients and their employees:

  • We are always available to respond to your questions about your benefits plans
  • When we do not have an immediate answer, we urgently research the answer and promptly communicate it to you
  • We quickly communicate important information regarding your benefits as well as broader industry information
  • We take the time to understand you, your organizational and individual personalities, and your business environment so we are able to proactively anticipate your benefit needs
  • Our staff is highly trained in the area of benefits which enables us to better negotiate with payers, in addition to providing you with accurate and timely answers to your benefit questions

Our customers consistently tell us and others that with Sullivan, they get the kind of care and attention you would expect from family.  That is because we love our customers and protect their interests with skill and tenacity.  Our clients not only get best-in-class service, but they also get the very best in the most advanced technology and methodologies available.

What Others Say About Us

What I like about working with Sullivan is their attention to detail and their personalized service. A lot of people today talk about customer service, but few deliver at the level that Sullivan does.

Barbara SnellFormer President/CEOCommunity Health Centers
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