What I like about working with Sullivan is their attention to detail and their personalized service. A lot of people today talk about customer service, but few deliver at the level that Sullivan does.
Sullivan are great risk managers. That is not only limited to getting a better handle on long-term healthcare costs but it also includes the whole area of health and welfare compliance under ERISA laws. They do a remarkable job of making absolutely sur… Read more
We are a company that likes to think outside of the box and we ask tough questions. We tell them what we want, and Sullivan will come back and tell us how we can do it. They have been very good with that.
It all comes down to customer service and the feeling that you have a partner in the business. We did not have that before Sullivan.
We appreciate that Sullivan is available pretty much 24/7. They answer phone calls, they respond quickly, they meet your needs, they answer your questions, they take care of issues. You can go to any vendor and get basic services, but Sullivan’s level o… Read more
There is no area of insurance that Sullivan doesn’t cover, from making sure we are up to date on regulatory things to helping our people. We are very much hands-on. At Wayne we know that our manufacturing employees are the reason the rest of us have j… Read more
Sullivan provides our company with full service benefits and consulting services. They are trusted advisors in keeping us compliant with evolving regulations as well as current administrative issues. The Sullivan team never fails to provide timely and che… Read more
Sullivan has great relationships with all the insurance companies and that helps us a lot.
The Sullivan team takes the time to understand what we do as an organization; to understand what is important to our customers and what is important to our employees. They take the time to understand what kind of company we want to be and who we want … Read more
Every single member of the Sullivan team cares. They have a sense of urgency. They communicate well. They get right back to me, even if it is just to say they are working on it. They solve problems and they always look for ways to innovate. It is not… Read more